Shipping & Ordering Policies
All orders will be processed and shipped next business day. Order will be shipped via FedEx, if address contains a PO Box, order will be sent via USPS. Shipping is only available in the United States, please contact the Falcons Nest Pro Shop for shipments outside the United States.
Exchange/Return Policy If you are not satisfied with your order, simply return to us within 30 days and we will credit you for the entire amount minus the shipping charges. Exchanges can also be made within 30 days, though you will be responsible for all shipping charges. If your item is damaged upon receipt, please contact our the Falcons Nest Pro Shop at 413-739-GOAL. Laundered (washed) garments or damaged products cannot be returned or exchanged.
To return or exchange an item, write your invoice number on the outside of the box and send it via FedEx or Certified US Mail to: Falcons Nest Pro Shop, 45 Falcons Way, Springfield MA 01103. We are not responsible for lost or damaged packages that are sent to us for return or exchange. The buyer is responsible for shipping charges on exchange and return items. Refunds will be issued in the original form of payment.
Privacy Statement Privacy Guarantee: We occasionally send emails to our customers to notify them of special promotions or new products in which we think they might be interested. If, for any reason, you wish us to stop sending these notifications, simply email us and we will promptly remove your name from the list. We never share our customer data with outside organizations.